Returns & Refunds

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase. 

All return requests without the products' original packaging will be refused. The products must be in their original condition, you are fully responsible for repackaging and shipping all items back to us in their original packaging.

If a product is returned under warranty terms with the request of a refund or an exchange, upon receiving the return and inspection of the product, we reserve the right to refuse the refund/exchange as well as the right to modify the refund amount/charge additional fees for the exchange, if there has been a breach which voids the warranty coverage offered by our company and/or if the state of the product is not as described in its original condition or in the condition disclosed by the client when requesting the return.

This includes and is not limited to:

  • Missing parts
  • Undisclosed damages done to the product
  • Improper packaging
  • Failure to follow instructions regarding the handling of the product 


To start a return, you can contact us at [email protected]. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at [email protected].

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.